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Business Etiquette
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For organizations and employees alike, recognizing the critical link between business protocol and profit is key to your success. Learn how to confidently interact with colleagues, clients and guests in ways that make you and your whole organization shine…
Business phone etiquette - Soothe angry callers
Turn a growling caller into a purring, pleased customer with these telephone etiquette techniques:
.Bite your tongue.
When someone screams on the phone, your first thought may be, “How rude!” But that attitude will only poison an already-tenuous relationship with the caller. Instead, stay calm and listen. |
.Let them vent. Like a whistling kettle, angry callers need to vent some steam. Don’t interrupt—even with a solution—before they tell their story.
.Take it down a notch. Instead of raising your voice to match the caller’s volume, speak softly. That will soothe the speaker and show him or her that you’re interested in handling the complaint in a calm, rational way.
Business dinner etiquette – Site inspection
. Never, ever talk with your mouth full. Instead, take small bites so you can quickly swallow if somebody asks you a question.
. Come prepared with a few casual, non-business topics in mind. It helps you avoid awkward silences. People enjoy giving their thoughts on subjects like sports and movies.
. Always be kind to the waiter, no matter what happens. Anyone who is nice to you but nasty to the waiter is not a nice person.
. Thank your host for the lovely dinner.
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